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COVID-19 (Coronavirus) Updates

We understand that the current fight against the spread of COVID-19 (the Coronavirus) is ever-changing. This page is dedicated to posting important child support related news that might affect you and your family. Please continue to check this page for updates. 

As always, if you have any questions or need assistance regarding your child support please contact YOUR LOCAL CHILD SUPPORT OFFICE or use our CONTACT US form and we’ll get back to you as soon as possible.

Thank you for visiting us and for your continued patience.  Please stay safe and healthy!

LOCAL OFFICE HOURS & SERVICES INFORMATION

Please visit our LOCATIONS page for the latest on any temporary office hours or services change in your area. On this page, search for your local office by what county would be most relevant to you.

HARDSHIPS & JOB LOSS RESOURCES

If you have experienced hardships, job loss, or any change in your employment status, the State of Wyoming offers many resources to assist. Please visit the Wyoming Workforce site at www.wyomingworkforce.org/workers/ui/ regarding unemployment questions, needs or concerns. You can also visit the Wyoming Department of Family Services page at dfs.wyo.gov for additional information and services.

FREQUENTLY ASKED QUESTIONS (FAQs)

Click on the questions below to show the answers.

COVID-19 Stimulus Payments - Third Round
b
Will any past due child support be taken out of the third round of stimulus payments?

Per the federal legislation, the thrid round of COVID-19 stimulus payments are NOT subject to interception for past due child support.  If you have any additional questions, please contact your area child support office.  You can find your nearest office on our LOCATIONS page. 

b
I owe delinquent debt. Will my Economic Impact Payment under the American Rescue Plan Act of 2021 be offset?

No, the second round of Economic Impact Payments, authorized by the American Rescue Plan Act of 2021, are not subject to offset for any reason through TOP.

Referenced from https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html

b
Will my payment be offset if my spouse or I owe past-due child support?

No. Your second payment will not be offset for any Federal or state debts.

Referenced from https://www.irs.gov/coronavirus/second-eip-faqs

b
Does the IRS have additional FAQs regarding round three of the stimulus payments?

Yes you can find more information at:
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payments-topic-g-receiving-my-payment

COVID-19 Stimulus Payments - Second Round
b
Why is my refund different than the amount on the tax return I filed?

(Updated 2/5/2021) All or part of your refund, including any amount for the Recovery Rebate Credit, may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.

b
I owe delinquent debt. Will my Economic Impact Payment under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 be offset?

No, the second round of Economic Impact Payments, authorized by the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, are not subject to offset for any reason through TOP.

Referenced from https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html

b
Will my payment be offset if my spouse or I owe past-due child support?

No. Your second payment will not be offset for any Federal or state debts and is protected from garnishment.

Referenced from https://www.irs.gov/coronavirus/second-eip-faqs

b
I used TurboTax or H&R Block to file my taxes last year and also didn’t receive my stimulus check. Has this issue been addressed?

Please read the following article that addresses this issue and the efforts to correct it.

https://www.usatoday.com/story/money/2021/01/08/stimulus-checks-wrong-accounts-turbotax-h-r-block-unemployment/6587911002/

b
Will any past due child support be taken out of the second round of stimulus payments?

Per the federal legislation, the second round of COVID-19 stimulus payments are NOT subject to interception for past due child support.  If you have any additional questions, please contact your area child support office.  You can find your nearest office on our LOCATIONS page. 

COVID-19 Stimulus Payments - First Round
b
Are the Checks Subject to Offset for Past Due Child Support?

The stimulus payments are subject to interception for past-due child support.  The CARES legislation specifically left in place the same language that applies to IRS offset payments that child support programs are required to intercept and apply to past due child support.

b
When Will the Stimulus Payments be Intercepted?

According to the federal government, the stimulus checks will start being directly deposited into the accounts of citizens sometime around mid-April.  Payments that are subject to interception for past-due child support will be sent to the Wyoming Child Support Program, State Disbursement Unit who will distribute them. 

If you have any questions, please contact your caseworker or local child support office. You can find the complete list of office contact information on our LOCATIONS page. You can can also use our CONTACT US form as well.

b
What happens to checks that are based on a joint return?

If you are married filing jointly and you filed an injured spouse claim with your 2019 tax return (or 2018 tax return if you haven’t filed your 2019 tax return), half of the total payment will be sent to each spouse and your spouse’s payment will be offset only for past-due child support. There is no need to file another injured spouse claim for the payment.  For more information about this, please contact the IRS at IRS.Gov.

b
How will I know if my stimulus check was intercepted?

If your stimulus payment has been taken, the IRS will send you a letter notifying you that the payment will be sent to the Wyoming Child Support Program.

b
What are the Stimulus Checks?

 The Coronavirus, Aid, Relief and Economic Security Act (CARES) provides economic stimulus payments to American families who meet certain financial thresholds.  The act provides payments of up to $1,200.00 for adults who file a single tax return with an annual income of $75,000.00 or less and $2,400 for families filing joint returns who have a combined income of $150,000.00 or less.  The payments are reduced for parents who make more than these amounts and are completely phased out for single filers who make about $99,000.00 and joint filers who make above $198,000.00.

b
My spouse and I filed jointly and their portion of our stimulus payment was intercepted by child support. Is that supposed to happen?

The IRS is aware that in some instances a portion of the payment sent to a spouse who filed an injured spouse claim with his or her 2019 tax return (or 2018 tax return if no 2019 tax return has been filed) has been offset by the non-injured spouse’s past-due child support. The IRS is working with the Bureau of Fiscal Service and the U.S. Department of Health and Human Services, Office of Child Support Enforcement, to resolve this issue as quickly as possible.

If you filed an injured spouse claim with your return and are impacted by this issue, you do not need to take any action. The injured spouse will receive their unpaid half of the total payment when the issue is resolved. If an injured spouse claim was not filed with the 2019 (or 2018 joint return), your spouse can still file a claim now with the IRS.

We apologize for any inconvenience this may have caused.

If you have any further questions or concerns regarding this issue, please contact the IRS directly. You can find more information, including contact information, at irs.gov.

Information Regarding Child Support Payments
b
How will the COVID-19 Stimulus Bill affect my child support?

The payment will be offset only by past-due child support. The Bureau of the Fiscal Service will send you a notice if an offset occurs.

b
Should I expect a delay in my child support payments due to COVID-19?

We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.

If you haven’t already, now is a good time to SIGN UP FOR THE CHILD SUPPORT SELF-SERVICES (https://childsupport.wyoming.gov/apply) to view case information, make payments, view case information, and obtain payment records – all from the comfort of your home.

Now is also a good time to sign up for direct deposit if you are a parent receiving child support. Direct deposit will allow you to manage your child support payments online. To learn more visit our RECEIVE SUPPORT section of our website or DOWNLOAD OUR DIRECT DEPOSIT FORM to complete and submit using the instructions on the form. You can also contact us by calling 307-777-5300.

b
If the child support office that manages my case closes, will I still get my payment?

The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
If the child support office that manages my case is closed, do I still have to make my payment?

Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment.  Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment. 

b
If my employer temporarily closes, will they still send in my child support payment?

Your employer is responsible for withholding child support from any earnings you receive and sending those withheld payments to the Wyoming Child Support Program. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.

b
I need to pay my child support directly because my employer has closed and I am not being paid. What are my options?

Please review our MAKE A PAYMENT section to learn more about the many options to pay your child support.  

Child Support Office Closures
b
If the child support office that manages my case closes, will I still get my payment?

The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
If the child support office that manages my case is closed, do I still have to make my payment?

Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment.  Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment. 

b
How do I find out if my local office is closed to the public?

Please visit our LOCATIONS page for updates regarding your local office and any temporary changes to normal operations.

b
I heard some child support offices may be temporarily closed to the public. Why is this?

The health and safety of our staff and customers are always our highest priority, and we want to be sure we are doing everything we can to keep everyone safe. So effective immediately, some local child support offices are in the process of transitioning to providing virtual child support services.

While some physical child support offices are currently closed to customers and visitors during this time, services will continue to be provided over the telephone and internet.

We remain committed to continuing to support those we serve during this public health event.

Contacting My Case Manager
b
I need to meet with my case manager, but I have been exposed to someone with COVID-19—is it still okay for me to come into your office?

Some of our office lobbies are currently closed. Instead, per the Center for Disease Control’s (CDC) Guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

b
What if I have a question about my case?

It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication when you need to send us a question or updated information.

For status updates and to submit questions about your case, please call or email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.  We will be closely monitoring these emails and forms to provide you a response as soon as possible.

b
I haven’t been diagnosed with COVID-19, but I have symptoms—is it still okay for me to come into your office?

Per the Center for Disease Control’s (CDC) guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

b
Will it take longer than usual to receive a return phone call from my child support case manager?

Possibly. As we all know, this is an unsettled time for our country and all business. At this time, our offices are staffed and work is continuing. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will continue to post updates on this page.

b
Can I discuss my case through email?

Yes. We encourage electronic communications. You can email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

Information Regarding Hearings
b
What can I do if my child support hearing has been postponed or rescheduled due to the coronavirus?

If your child support case was scheduled to have a hearing and has been rescheduled or postponed, contact your local child support office to determine what steps you need to take to ensure you don’t miss your rescheduled hearing. 

Visit our LOCATIONS page to find contact information for your nearest office. 

b
Will the deadlines for requesting hearings or responding to notices/proposed orders be extended?

At this time, deadlines to request hearings or respond to notices have not been extended. However, if you need an extension due to reasons outside of your control, contact your case manager as soon as possible to discuss available options.  The Child Support office will try and work with you as much as possible.

b
Can I still request a hearing on my child support modification?

Yes.  Please contact your local child support office (which can be found on our LOCATIONS page, or you can use our CONTACT US form for more information about requesting a hearing.  

General Information Regarding Your Child Support Case
b
Can I still take a paternity (DNA) test?

Genetic testing services may be temporarily suspended in some of our locations.  Please contact your local child support office for the most up-to-date information.  You can find your nearest office on our LOCATIONS page.  Or use our CONTACT US form and we will get back to you normally within two business days.

b
I’m starting or modifying my child support case—will this process take longer because of COVID-19?

We are not currently experiencing many work delays, however court hearings may be delayed slightly. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure all critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
I’m the parent who pays support. If I’m laid off due to COVID-19, what happens to my child support obligation?

A court order for child support continues until it is modified or terminated. That means your child support is still due.

Depending on the length of the lay-off, a modification may be appropriate. Contact us  to discuss your circumstances. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

If you receive unemployment compensation, your child support may be withheld from the benefits.

We are evaluating what actions we can take to help families affected by COVID-19, as is the federal child support program. We will post any child support related information on our website.

b
My income has been reduced because of layoffs/closures/quarantines related to COVID-19, and I’m unable to pay my full support amount. Am I at risk for license suspension or contempt?

The Wyoming Child Support Program understands many people are experiencing a reduction in income related to COVID-19. If you are unable to pay your support, contact your case manager as soon as possible to discuss your situation and available options. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

b
My income has been reduced because of layoffs/closures/quarantines. Can I request a modification due to a change of circumstances?

Yes. You may request a modification when there is substantial change in circumstance.  Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

B
What do I do if I’m afraid for my safety, or the safety of my child, during a quarantine for COVID-19?

There are resources available to help families facing domestic violence, including:

  • The Wyoming Coalition Against DV/SA: https://www.wyomingdvsa.org/
  • The National Domestic Violence Hotline (24/7, free, confidential, in over 200 languages) is 800-799-7233.

The Centers for Disease Control and Prevention also has resources on preparing your family for the spread of COVID-19 in the community.

COVID-19 Employers' FAQs
b
My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do?

If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

b
My business has temporarily closed due to COVID-19. Will we be sanctioned if we don’t respond within a required time?

No, but you need to respond as soon as possible.

b
My employees are working reduced hours. How do I withhold child support if their paycheck is reduced?

Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.

ADDITIONAL RESOURCES

  • Guide To Internet Plans For Low And Fixed-Income Households
  • Learn more about the Wyoming COVID-19 Child Care Relief Program to assist Wyoming families with additional child care costs.

LATEST NEWS

  • Veteran Resources for COVID-19 InformationMarch 27, 2020
    For the latest VA updates on COVID-19 (coronavirus), please visit https://www.publichealth.va.gov/n-coronavirus/. You can also find additional information about Wyoming Veterans Drug And Alcohol Rehabilitation Facilities at https://www.detoxrehabs.net/veteran-rehab-centers/wyoming/.
  • New COVID-19 Website for the State of WyomingMarch 25, 2020
    Governor Mark Gordon’s office has created a new website dedicated to posting up-to-date information regarding COVID-19 (Coronavirus). You can find it at https://covid19.wyo.gov/.
  • Wyoming Banks Prepared for COVID-19 pandemic, ready to assist customersMarch 25, 2020
    For many years, banks have been required by state and federal authorities to have a business continuity plan in case of a pandemic outbreak. These plans are a comprehensive framework… Read more: Wyoming Banks Prepared for COVID-19 pandemic, ready to assist customers
  • Sheridan, WY – WCSP Office Closed to the PublicMarch 20, 2020
    The Child Support Authority office in Sheridan, Wyoming is temporarily closed to the public until further notice in compliance with COVID-19 virus restriction recommendations. However, our staff is still working… Read more: Sheridan, WY – WCSP Office Closed to the Public
  • How Do I Make a Child Support Payment During COVID-19?March 20, 2020
    Our top priority at this time is to be able to serve the public while ensuring the health of safety of our staff and our customers.  Our response to the COVID-19 is… Read more: How Do I Make a Child Support Payment During COVID-19?

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