We understand that the current fight against the spread of COVID-19 (the Coronavirus) is ever-changing. This page is dedicated to posting important child support related news that might affect you and your family. Please continue to check this page for updates.
As always, if you have any questions or need assistance regarding your child support please contact YOUR LOCAL CHILD SUPPORT OFFICE or use our CONTACT US form and we’ll get back to you as soon as possible.
Thank you for visiting us and for your continued patience. Please stay safe and healthy!
LOCAL OFFICE HOURS & SERVICES INFORMATION
Please visit our LOCATIONS page for the latest on any temporary office hours or services change in your area. On this page, search for your local office by what county would be most relevant to you.
FREQUENTLY ASKED QUESTIONS (FAQs)
Click on the questions below to show the answers.
General COVIT-19 FAQs
We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.
If you haven’t already, now is a good time to SIGN UP FOR THE CHILD SUPPORT SELF-SERVICES (https://childsupport.wyoming.gov/apply) to view case information, make payments, view case information, and obtain payment records – all from the comfort of your home.
Now is also a good time to sign up for direct deposit if you are a parent receiving child support. Direct deposit will allow you to manage your child support payments online. To learn more visit our RECEIVE SUPPORT section of our website or DOWNLOAD OUR DIRECT DEPOSIT FORM to complete and submit using the instructions on the form. You can also contact us by calling 307-777-5300.
The health and safety of our staff and customers are always our highest priority, and we want to be sure we are doing everything we can to keep everyone safe. So effective immediately, some local child support offices are in the process of transitioning to providing virtual child support services.
While some physical child support offices are currently closed to customers and visitors during this time, services will continue to be provided over the telephone and internet.
We remain committed to continuing to support those we serve during this public health event.
Please visit our LOCATIONS page for updates regarding your local office and any temporary changes to normal operations.
It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication when you need to send us a question or updated information.
For status updates and to submit questions about your case, please call or email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form. We will be closely monitoring these emails and forms to provide you a response as soon as possible.
What can I do if my child support hearing has been postponed or rescheduled due to the coronavirus?
If your child support case was scheduled to have a hearing and has been rescheduled or postponed, contact your local child support office to determine what steps you need to take to ensure you don’t miss your rescheduled hearing.
Visit our LOCATIONS page to find contact information for your nearest office.
At this time, the Wyoming Child Support Program is unsure whether or not stimulus payments will be intercepted to offset child support arrears. We are working through this with our federal partners and will update our website as soon as more information is available.
At this time, deadlines to request hearings or respond to notices have not been extended. However, if you need an extension due to reasons outside of your control, contact your case manager as soon as possible to discuss available options. The Child Support office will try and work with you as much as possible.
I need to meet with my case manager, but I have been exposed to someone with COVID-19—is it still okay for me to come into your office?
I haven’t been diagnosed with COVID-19, but I have symptoms—is it still okay for me to come into your office?
Genetic testing services may be temporarily suspended in some of our locations. Please contact your local child support office for the most up-to-date information. You can find your nearest office on our LOCATIONS page. Or use our CONTACT US form and we will get back to you normally within two business days.
Possibly. As we all know, this is an unsettled time for our country and all business. At this time, our offices are staffed and work is continuing. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will continue to post updates on this page.
We are not currently experiencing many work delays, however court hearings may be delayed slightly. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure all critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.
I’m the parent who pays support. If I’m laid off due to COVID-19, what happens to my child support obligation?
A court order for child support continues until it is modified or terminated. That means your child support is still due.
Depending on the length of the lay-off, a modification may be appropriate. Contact us to discuss your circumstances. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.
If you receive unemployment compensation, your child support may be withheld from the benefits.
We are evaluating what actions we can take to help families affected by COVID-19, as is the federal child support program. We will post any child support related information on our website.
My income has been reduced because of layoffs/closures/quarantines related to COVID-19, and I’m unable to pay my full support amount. Am I at risk for license suspension or contempt?
The Wyoming Child Support Program understands many people are experiencing a reduction in income related to COVID-19. If you are unable to pay your support, contact your case manager as soon as possible to discuss your situation and available options. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.
My income has been reduced because of layoffs/closures/quarantines. Can I request a modification due to a change of circumstances?
The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.
Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment. Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment.
Your employer is responsible for withholding child support from any earnings you receive and sending those withheld payments to the Wyoming Child Support Program. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.
I need to pay my child support directly because my employer has closed and I am not being paid. What are my options?
Please review our MAKE A PAYMENT section to learn more about the many options to pay your child support.
COVID-19 Safety Concerns FAQs
What do I do if I’m afraid for my safety, or the safety of my child, during a quarantine for COVID-19?
There are resources available to help families facing domestic violence, including:
- The Wyoming Coalition Against DV/SA: https://www.wyomingdvsa.org/
- The National Domestic Violence Hotline (24/7, free, confidential, in over 200 languages) is 800-799-7233.
The Centers for Disease Control and Prevention also has resources on preparing your family for the spread of COVID-19 in the community.
COVID-19 Employers' FAQs
My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do?
If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.
My business has temporarily closed due to COVID-19. Will we be sanctioned if we don’t respond within a required time?
No, but you need to respond as soon as possible.
My employees are working reduced hours. How do I withhold child support if their paycheck is reduced?
Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.
- Veteran Resources for COVID-19 InformationFor the latest VA updates on COVID-19 (coronavirus), please visit https://www.publichealth.va.gov/n-coronavirus/.
- New COVID-19 Website for the State of WyomingGovernor Mark Gordon's office has created a new website dedicated to posting up-to-date information regarding COVID-19 (Coronavirus). You can find it at https://covid19.wyo.gov/.
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