Frequently Asked Questions (FAQ’s)

Question 1

Where’s my payment?

There are many reasons why parents don’t receive their child support payments. Every case is different. Please call your local child support office or the SDU at 1-307-777-5300 or 1-888-570-9914.

Question 2

a

Why do I have to wait for him/her to pay child support before I get my money?

Child support is collected by the court or the state and then paid to the custodial parent. Child support is not a government benefit. Therefore, we have to receive the payment before we can send a payment to the custodial parent.

Question 3

a

The other parent’s employer withheld the child support from his/her check. Why don’t I have a payment yet?

Employers have seven (7) days to send the withheld child support amount to our State Disbursement Unit. If you have any questions, please contact your case worker or the local child support office.

Question 4

a

How much does the other parent owe me?

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Question 5

a

Is the state going to take the other parent’s tax refund this year?

If the other parent owes child support arrears, there is a possibility, depending on your case. Please call your local child support office.

Question 6

a

What is the fax number for the SDU?

The fax number for the Wyoming SDU is 1-307-777-5301.

Question 7

a

What if I want to change my child support amount?

This is called a Modification. Please call your local child support office found on the LOCATIONS page. There are time frames involved and forms to fill out.

Question 8

a

What is the $35.00 yearly fee?

This is a fee that is required by the Federal Government as part of the Deficit Reduction Act (DRA). At the beginning of each federal fiscal year which begins on October 1, after $550.00 has been collected for you, a one-time $35.00 fee will be withheld from your next payment. If you have questions, please call the state child support office at 307-777-6948.

Question 9

a

How do I sign up to have my payments put into my checking or savings account, or on a Way2Go debit card?

Our form is online. CLICK HERE to access it, or you can visit the State Disbursement Unit Page and find the link for the Child Support Electronic Payment Authorization Form.

Question 10

a

Whom do I contact if I have a lost or stolen Way2Go debit card?

Please contact Way2Go Customer Service at 1-844-893-3122.

Question 11

a

Whom do I contact if I have not received my Way2Go debit card?

Please contact Way2Go Customer Service at 1-844-893-3122.

Question 12

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Whom do I contact concerning any questions regarding fees or account balance on my Way2Go debit card?

Please contact Way2Go Customer Service at 1-844-893-3122.

Question 13

a

I believe my child’s other parent had their tax refund intercepted. Why don’t I have the money yet?

The refund has to be transferred from the federal government to the state government. This transfer can take time. Please call the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Question 14

a

Whom do I contact to close my case?

Please contact your caseworker at your local child support office. If you don’t know how to contact your local office, please call the state child support office at 307-777-6948.

Question 15

a

What is the fax number for the SDU?

The fax number for the Wyoming SDU is 1-307-777-5301.

Question 16

a

What if I want to change my child support amount?

This is called a Modification. Please call your local child support office found on the LOCATIONS page. There are time frames involved and forms to fill out.

Question 17

a

To send a payment to the State Disbursement Unit (SDU), what address should I use?

You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

Question 18

a

Where do I go to make a payment in person to the SDU?

To pay in person please visit the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

Question 19

a

If I choose to send a payment overnight by express mail, what address should I use?

You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

Question 20

a

What forms of payment are accepted at the SDU?

The SDU accepts Money Orders, Certified Checks and Personal Checks. Cash will be accepted from a walk-in customer at the SDU. Cash payments must be for the exact amount the client wishes to pay.

Also visit our MAKE A PAYMENT page for more payment options.

Question 21

a

What is my arrears balance? (How much do I owe in total?)

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Question 22

a

If I have any questions regarding an IRS payment that was intercepted or an IRS payment that may be due to me, who do I call?

For all questions regarding IRS payments, please call the State Distribution Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Question 23

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Is my case eligible for tax refund intercept?

Please call your local child support office.

Question 24

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Why was I reported to the credit bureau?

In general, parents who owe more than $1,000 in child support are reported to the credit bureau. For more information, please call your local child support office.

Question 25

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What are the Child Support Program’s hours of operation?

The Child Support Program is open Monday through Friday 8am-5pm excluding State holidays. We process payments on those days as well. Our local child support offices around the state are also open during those hours. The Clerks of District Court, who also accept child support payments, are generally open those same hours, but sometimes they vary.

Question 26

a

What is the SDU?

The State Disbursement Unit (SDU) is a federally mandated centralized location for the purpose of receiving and distributing child support payments to custodial parents and their children. The SDU distributes those payments within 2 business days of receipt. The SDU ensures accurate and timely responses to all fiscal questions concerning child support. It utilizes automated procedures and electronic processes for the efficient and economical collection and distribution of child support payments.

Question 27

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How do I report my change of address?

Some address changes can be done over the phone, but some require the change in writing. Please call your case worker or local child support office or local Clerk of District Court where your support order is filed.

Question 28

a

My child just turned 18. Who should I contact to find out when child support stops?

Please contact your caseworker at your local child support office. If you don’t know how to contact your local office, please call 307-777-6948.

Receiving Support FAQ

Where’s my payment?

Why do I have to wait for him/her to pay child support before I get my money?

The other parent’s employer withheld the child support from his/her check. Why don’t I have a payment yet?

How much does the other parent owe me?

Is the state going to take the other parent’s tax refund this year?

What is the fax number for the SDU?

What if I want to change my child support amount?

What is the $35.00 yearly fee?

How do I sign up to have my payments put into my checking or savings account, or on a Way2Go debit card?

Whom do I contact if I have a lost or stolen Way2Go debit card?

Whom do I contact if I have not received my Way2Go debit card?

Whom do I contact concerning any questions regarding fees or account balance on my Way2Go debit card?

I believe my child’s other parent had their tax refund intercepted. Why don’t I have the money yet?

Whom do I contact to close my case?

Paying Support FAQ

What is the fax number for the SDU?

What if I want to change my child support amount?

To send a payment to the State Disbursement Unit (SDU), what address should I use?

Where do I go to make a payment in person to the SDU?

If I choose to send a payment overnight by express mail, what address should I use?

What forms of payment are accepted at the SDU?

What is my arrears balance? (How much do I owe in total?)

If I have any questions regarding an IRS payment that was intercepted or an IRS payment that may be due to me, who do I call?

Is my case eligible for tax refund intercept?

Why was I reported to the credit bureau?

About Us FAQ

What are the Child Support Program’s hours of operation?

What is the SDU?

How do I report my change of address?

My child just turned 18. Who should I contact to find out when child support stops?

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