Frequently Asked Questions (FAQ’s)

We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.

If you haven’t already, now is a good time to SIGN UP FOR THE CHILD SUPPORT SELF-SERVICES (https://childsupport.wyoming.gov/apply) to view case information, make payments, view case information, and obtain payment records – all from the comfort of your home.

Now is also a good time to sign up for direct deposit if you are a parent receiving child support. Direct deposit will allow you to manage your child support payments online. To learn more visit our RECEIVE SUPPORT section of our website or DOWNLOAD OUR DIRECT DEPOSIT FORM to complete and submit using the instructions on the form. You can also contact us by calling 307-777-5300.

The health and safety of our staff and customers are always our highest priority, and we want to be sure we are doing everything we can to keep everyone safe. So effective immediately, some local child support offices are in the process of transitioning to providing virtual child support services.

While some physical child support offices are currently closed to customers and visitors during this time, services will continue to be provided over the telephone and internet.

We remain committed to continuing to support those we serve during this public health event.

Please visit our LOCATIONS page for updates regarding your local office and any temporary changes to normal operations.

It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication when you need to send us a question or updated information.

For status updates and to submit questions about your case, please call or email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.  We will be closely monitoring these emails and forms to provide you a response as soon as possible.

If your child support case was scheduled to have a hearing and has been rescheduled or postponed, contact your local child support office to determine what steps you need to take to ensure you don’t miss your rescheduled hearing. 

Visit our LOCATIONS page to find contact information for your nearest office. 

At this time, the Wyoming Child Support Program is unsure whether or not stimulus payments will be intercepted to offset child support arrears.  We are working through this with our federal partners and will update our website as soon as more information is available.  

At this time, deadlines to request hearings or respond to notices have not been extended. However, if you need an extension due to reasons outside of your control, contact your case manager as soon as possible to discuss available options.  The Child Support office will try and work with you as much as possible.

Some of our office lobbies are currently closed. Instead, per the Center for Disease Control’s (CDC) Guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

Per the Center for Disease Control’s (CDC) guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

Genetic testing services may be temporarily suspended in some of our locations.  Please contact your local child support office for the most up-to-date information.  You can find your nearest office on our LOCATIONS page.  Or use our CONTACT US form and we will get back to you normally within two business days.

Possibly. As we all know, this is an unsettled time for our country and all business. At this time, our offices are staffed and work is continuing. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will continue to post updates on this page.

Yes. We encourage electronic communications. You can email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

We are not currently experiencing many work delays, however court hearings may be delayed slightly. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure all critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

Yes.  Please contact your local child support office (which can be found on our LOCATIONS page, or you can use our CONTACT US form for more information about requesting a hearing.  

A court order for child support continues until it is modified or terminated. That means your child support is still due.

Depending on the length of the lay-off, a modification may be appropriate. Contact us  to discuss your circumstances. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

If you receive unemployment compensation, your child support may be withheld from the benefits.

We are evaluating what actions we can take to help families affected by COVID-19, as is the federal child support program. We will post any child support related information on our website.

The Wyoming Child Support Program understands many people are experiencing a reduction in income related to COVID-19. If you are unable to pay your support, contact your case manager as soon as possible to discuss your situation and available options. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

Yes. You may request a modification when there is substantial change in circumstance.  Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment.  Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment. 

Your employer is responsible for withholding child support from any earnings you receive and sending those withheld payments to the Wyoming Child Support Program. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.

Please review our MAKE A PAYMENT section to learn more about the many options to pay your child support.  

There are many reasons why parents don’t receive their child support payments.  Every case is different. Please call your local child support office or the SDU at 1-307-777-5300 or 1-888-570-9914.

Child support is collected by the court or the state and then paid to the custodial parent. Child support is not a government benefit.  Therefore, we have to receive the payment before we can send a payment to the custodial parent.

Employers have seven (7) days to send the withheld child support amount to our State Disbursement Unit.  If you have any questions, please contact your case worker or the local child support office.

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

If the other parent owes child support arrears, there is a possibility, depending on your case. Please call your local child support office.

The fax number for the Wyoming SDU is 1-307-777-5301.

This is called a Modification.  Please call your local child support office found on the LOCATIONS page.  There are time frames involved and forms to fill out.

This is a fee that is required by the Federal Government as part of the Deficit Reduction Act (DRA).  At the beginning of each federal fiscal year which begins on October 1, after $550.00 has been collected for you, a one-time $35.00 fee will be withheld from your next payment. If you have questions, please call the state child support office at 307-777-6948.

Our form is online. CLICK HERE to access it, or you can visit the State Disbursement Unit Page and find the link for the Child Support Electronic Payment Authorization Form.

Please contact Way2Go Customer Service at 1-844-893-3122.

Please contact Way2Go Customer Service at 1-844-893-3122.

Please contact Way2Go Customer Service at 1-844-893-3122.

The refund has to be transferred from the federal government to the state government.  This transfer can take time.  Please call the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call the state child support office at 307-777-6948.

The fax number for the Wyoming SDU is 1-307-777-5301.

This is called a Modification.  Please call your local child support office found on the LOCATIONS page.  There are time frames involved and forms to fill out.

You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

To pay in person please visit the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.

The SDU accepts Money Orders, Certified Checks and Personal Checks.  Cash will be accepted from a walk-in customer at the SDU. Cash payments must be for the exact amount the client wishes to pay.   Also visit our MAKE A PAYMENT page for more payment options.

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

For all questions regarding IRS payments, please call the State Distribution Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Please call your local child support office.

In general, parents who owe more than $1,000 in child support are reported to the credit bureau.  For more information, please call your local child support office.

The Child Support Program is open Monday through Friday 8am-5pm excluding State holidays. We process payments on those days as well.  Our local child support offices around the state are also open during those hours.  The Clerks of District Court, who also accept child support payments, are generally open those same hours, but sometimes they vary.

The State Disbursement Unit (SDU) is a federally mandated centralized location for the purpose of receiving and distributing child support payments to custodial parents and their children.  The SDU distributes those payments within 2 business days of receipt.  The SDU ensures accurate and timely responses to all fiscal questions concerning child support.  It utilizes automated procedures and electronic processes for the efficient and economical collection and distribution of child support payments.

Some address changes can be done over the phone, but some require the change in writing. Please call your case worker or local child support office or local Clerk of District Court where your support order is filed.

Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call 307-777-6948.

If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

No, but you need to respond as soon as possible.

Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.

There are resources available to help families facing domestic violence, including:

• The Wyoming Coalition Against DV/SA: https://www.wyomingdvsa.org/
• The National Domestic Violence Hotline (24/7, free, confidential, in over 200 languages) is 800-799-7233.

The Centers for Disease Control and Prevention also has resources on preparing your family for the spread of COVID-19 in the community.