• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Wyoming Child Support Program

English English Español Español
  • Home
  • About Us
    • How We Help
    • Mission & Vision
    • Contact Us
    • Locations
    • FAQ’s
    • Media
    • Latest News
    • Documents and Publications
    • Guide Book
    • 2019-20 Digital Outreach Grant Findings
    • Privacy Policy
  • Parents & Caregivers
    • Need Support
    • Paternity Establishment
    • Receive Support
    • Pay Support
    • Support Calculator
  • Employers
    • New Hire Reporting
    • Income Withholding
    • Submit Income Withholding
    • National Medical Support Notice
  • Attorneys
    • State/Federal Laws & Rules
    • Wyoming Child Support Policies
    • Support Calculator
  • Hospitals
  • Tools
    • Make A Payment
    • Self-Service Portal
    • Apply for Services
    • Support Calculator

Frequently Asked Questions (FAQ’s)

About Us FAQ
b
What are the Child Support Program’s hours of operation?
The Child Support Program is open Monday through Friday 8am-5pm excluding State holidays. We process payments on those days as well.  Our local child support offices around the state are also open during those hours.  The Clerks of District Court, who also accept child support payments, are generally open those same hours, but sometimes they vary.
b
What is the SDU?
The State Disbursement Unit (SDU) is a federally mandated centralized location for the purpose of receiving and distributing child support payments to custodial parents and their children.  The SDU distributes those payments within 2 business days of receipt.  The SDU ensures accurate and timely responses to all fiscal questions concerning child support.  It utilizes automated procedures and electronic processes for the efficient and economical collection and distribution of child support payments.
b
How do I report my change of address?
Some address changes can be done over the phone, but some require the change in writing. Please call your case worker or local child support office or local Clerk of District Court where your support order is filed.
b
My child just turned 18. Who should I contact to find out when child support stops?
Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call 307-777-6948.

Receiving Support FAQ
b
Where’s my payment?
There are many reasons why parents don’t receive their child support payments.  Every case is different. Please call your local child support office or the SDU at 1-307-777-5300 or 1-888-570-9914.
b
Why do I have to wait for him/her to pay child support before I get my money?
Child support is collected by the court or the state and then paid to the custodial parent. Child support is not a government benefit.  Therefore, we have to receive the payment before we can send a payment to the custodial parent.
b
The other parent’s employer withheld the child support from his/her check. Why don’t I have a payment yet?
Employers have seven (7) days to send the withheld child support amount to our State Disbursement Unit.  If you have any questions, please contact your case worker or the local child support office.
b
How much does the other parent owe me?
Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.
b
Is the state going to take the other parent’s tax refund this year?
If the other parent owes child support arrears, there is a possibility, depending on your case. Please call your local child support office.
b
What is the fax number for the SDU?
The fax number for the Wyoming SDU is 1-307-777-5301.
b
What if I want to change my child support amount?
This is called a Modification.  Please call your local child support office found on the LOCATIONS page.  There are time frames involved and forms to fill out.
b
What is the $35.00 yearly fee?
This is a fee that is required by the Federal Government as part of the Deficit Reduction Act (DRA).  At the beginning of each federal fiscal year which begins on October 1, after $550.00 has been collected for you, a one-time $35.00 fee will be withheld from your next payment. If you have questions, please call the state child support office at 307-777-6948.
b
How do I sign up to have my payments put into my checking or savings account, or on a Way2Go debit card?
Our form is online. CLICK HERE to access it, or you can visit the State Disbursement Unit Page and find the link for the Child Support Electronic Payment Authorization Form.
b
Whom do I contact if I have a lost or stolen Way2Go debit card?
Please contact Way2Go Customer Service at 1-844-893-3122.
b
Whom do I contact if I have not received my Way2Go debit card?
Please contact Way2Go Customer Service at 1-844-893-3122.
b
Whom do I contact concerning any questions regarding fees or account balance on my Way2Go debit card?
Please contact Way2Go Customer Service at 1-844-893-3122.
b
Whom do I contact to close my case?
Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call the state child support office at 307-777-6948.
b
I believe my child’s other parent had their tax refund intercepted. Why don’t I have the money yet?
The refund has to be transferred from the federal government to the state government.  This transfer can take time.  Please call the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.    

Paying Support FAQ
b
What is the fax number for the SDU?
The fax number for the Wyoming SDU is 1-307-777-5301.
b
What if I want to change my child support amount?
This is called a Modification.  Please call your local child support office found on the LOCATIONS page.  There are time frames involved and forms to fill out.
b
To send a payment to the State Disbursement Unit (SDU), what address should I use?
You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.
b
Where do I go to make a payment in person to the SDU?
To pay in person please visit the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.
b
If I choose to send a payment overnight by express mail, what address should I use?
You can find the address in our PAY BY MAIL section of the Make a Payment page. Please review the instructions in the PAY BY MAIL section to be sure your payment is properly processed.
b
What forms of payment are accepted at the SDU?
The SDU accepts Money Orders, Certified Checks and Personal Checks.  Cash will be accepted from a walk-in customer at the SDU. Cash payments must be for the exact amount the client wishes to pay.  

Also visit our MAKE A PAYMENT page for more payment options.
b
What is my arrears balance? (How much do I owe in total?)
Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.
b
If I have any questions regarding an IRS payment that was intercepted or an IRS payment that may be due to me, who do I call?
For all questions regarding IRS payments, please call the State Distribution Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.
b
Is my case eligible for tax refund intercept?
Please call your local child support office.
b
Why was I reported to the credit bureau?
In general, parents who owe more than $1,000 in child support are reported to the credit bureau.  For more information, please call your local child support office.

Tax Related FAQ's
b
Is the state going to take the other parent’s tax refund this year?
If the other parent owes child support arrears, there is a possibility, depending on your case. Please call your local child support office.
b
I believe my child’s other parent had their tax refund intercepted. Why don’t I have the money yet?
The refund has to be transferred from the federal government to the state government.  This transfer can take time.  Please call the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.    
b
Is my case eligible for tax refund intercept?
Please call your local child support office.
b
The normal hold time for a Joint IRS payment is six (6) months. Now, I am being told that my payment will be delayed. Why is that happening?

On October 1,2020, the Wyoming Department of Family Services-Child Support Program was granted flexibility, under the Stafford Act, to hold jointly filed federal tax refund offsets received after March 15, 2020 for longer than the 6 month limitation set forth in section 464(a)(3)(B) of the Act and 45 CFR 302.32(b)(3)(ii)(B) and 303.72(h)(5). The Wyoming Department of Family Services-Child Support Program will be holding these jointly filed federal tax refund offset payments until December 31, 2020 to allow IRS to complete any automatic injured spouse reversals of the Economic Impact Payments received by the Agency.

FAQ’s About COVID-19 (Coronavirus)

COVID-19 Stimulus Payments - Third Round
b
Will any past due child support be taken out of the third round of stimulus payments?

Per the federal legislation, the thrid round of COVID-19 stimulus payments are NOT subject to interception for past due child support.  If you have any additional questions, please contact your area child support office.  You can find your nearest office on our LOCATIONS page. 

b
I owe delinquent debt. Will my Economic Impact Payment under the American Rescue Plan Act of 2021 be offset?

No, the second round of Economic Impact Payments, authorized by the American Rescue Plan Act of 2021, are not subject to offset for any reason through TOP.

Referenced from https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html

b
Will my payment be offset if my spouse or I owe past-due child support?

No. Your second payment will not be offset for any Federal or state debts.

Referenced from https://www.irs.gov/coronavirus/second-eip-faqs

b
Does the IRS have additional FAQs regarding round three of the stimulus payments?

Yes you can find more information at:
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payments-topic-g-receiving-my-payment

COVID-19 Stimulus Payments - Second Round
b
Why is my refund different than the amount on the tax return I filed?

(Updated 2/5/2021) All or part of your refund, including any amount for the Recovery Rebate Credit, may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.

b
I owe delinquent debt. Will my Economic Impact Payment under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 be offset?

No, the second round of Economic Impact Payments, authorized by the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, are not subject to offset for any reason through TOP.

Referenced from https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html

b
Will my payment be offset if my spouse or I owe past-due child support?

No. Your second payment will not be offset for any Federal or state debts and is protected from garnishment.

Referenced from https://www.irs.gov/coronavirus/second-eip-faqs

b
I used TurboTax or H&R Block to file my taxes last year and also didn’t receive my stimulus check. Has this issue been addressed?

Please read the following article that addresses this issue and the efforts to correct it.

https://www.usatoday.com/story/money/2021/01/08/stimulus-checks-wrong-accounts-turbotax-h-r-block-unemployment/6587911002/

b
Will any past due child support be taken out of the second round of stimulus payments?

Per the federal legislation, the second round of COVID-19 stimulus payments are NOT subject to interception for past due child support.  If you have any additional questions, please contact your area child support office.  You can find your nearest office on our LOCATIONS page. 

COVID-19 Stimulus Payments - First Round
b
Are the Checks Subject to Offset for Past Due Child Support?

The stimulus payments are subject to interception for past-due child support.  The CARES legislation specifically left in place the same language that applies to IRS offset payments that child support programs are required to intercept and apply to past due child support.

b
When Will the Stimulus Payments be Intercepted?

According to the federal government, the stimulus checks will start being directly deposited into the accounts of citizens sometime around mid-April.  Payments that are subject to interception for past-due child support will be sent to the Wyoming Child Support Program, State Disbursement Unit who will distribute them. 

If you have any questions, please contact your caseworker or local child support office. You can find the complete list of office contact information on our LOCATIONS page. You can can also use our CONTACT US form as well.

b
What happens to checks that are based on a joint return?

If you are married filing jointly and you filed an injured spouse claim with your 2019 tax return (or 2018 tax return if you haven’t filed your 2019 tax return), half of the total payment will be sent to each spouse and your spouse’s payment will be offset only for past-due child support. There is no need to file another injured spouse claim for the payment.  For more information about this, please contact the IRS at IRS.Gov.

b
How will I know if my stimulus check was intercepted?

If your stimulus payment has been taken, the IRS will send you a letter notifying you that the payment will be sent to the Wyoming Child Support Program.

b
What are the Stimulus Checks?

 The Coronavirus, Aid, Relief and Economic Security Act (CARES) provides economic stimulus payments to American families who meet certain financial thresholds.  The act provides payments of up to $1,200.00 for adults who file a single tax return with an annual income of $75,000.00 or less and $2,400 for families filing joint returns who have a combined income of $150,000.00 or less.  The payments are reduced for parents who make more than these amounts and are completely phased out for single filers who make about $99,000.00 and joint filers who make above $198,000.00.

b
My spouse and I filed jointly and their portion of our stimulus payment was intercepted by child support. Is that supposed to happen?

The IRS is aware that in some instances a portion of the payment sent to a spouse who filed an injured spouse claim with his or her 2019 tax return (or 2018 tax return if no 2019 tax return has been filed) has been offset by the non-injured spouse’s past-due child support. The IRS is working with the Bureau of Fiscal Service and the U.S. Department of Health and Human Services, Office of Child Support Enforcement, to resolve this issue as quickly as possible.

If you filed an injured spouse claim with your return and are impacted by this issue, you do not need to take any action. The injured spouse will receive their unpaid half of the total payment when the issue is resolved. If an injured spouse claim was not filed with the 2019 (or 2018 joint return), your spouse can still file a claim now with the IRS.

We apologize for any inconvenience this may have caused.

If you have any further questions or concerns regarding this issue, please contact the IRS directly. You can find more information, including contact information, at irs.gov.

Information Regarding Child Support Payments
b
How will the COVID-19 Stimulus Bill affect my child support?

The payment will be offset only by past-due child support. The Bureau of the Fiscal Service will send you a notice if an offset occurs.

b
Should I expect a delay in my child support payments due to COVID-19?

We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.

If you haven’t already, now is a good time to SIGN UP FOR THE CHILD SUPPORT SELF-SERVICES (https://childsupport.wyoming.gov/apply) to view case information, make payments, view case information, and obtain payment records – all from the comfort of your home.

Now is also a good time to sign up for direct deposit if you are a parent receiving child support. Direct deposit will allow you to manage your child support payments online. To learn more visit our RECEIVE SUPPORT section of our website or DOWNLOAD OUR DIRECT DEPOSIT FORM to complete and submit using the instructions on the form. You can also contact us by calling 307-777-5300.

b
If the child support office that manages my case closes, will I still get my payment?

The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
If the child support office that manages my case is closed, do I still have to make my payment?

Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment.  Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment. 

b
If my employer temporarily closes, will they still send in my child support payment?

Your employer is responsible for withholding child support from any earnings you receive and sending those withheld payments to the Wyoming Child Support Program. If you are experiencing unpaid time off, we recommend you make other arrangements to pay your support obligation.

b
I need to pay my child support directly because my employer has closed and I am not being paid. What are my options?

Please review our MAKE A PAYMENT section to learn more about the many options to pay your child support.  

Child Support Office Closures
b
If the child support office that manages my case closes, will I still get my payment?

The Wyoming Child Support Program is committed to getting support to families. Processing payments is one of our critical services. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
If the child support office that manages my case is closed, do I still have to make my payment?

Yes. Please check out the MAKE A PAYMENT section of our website if you have any questions about how to make a payment.  Please read the FAQ “If my employer temporarily closes, will they still send in my child support payment?” if your employer currently withholds your child support payment. 

b
How do I find out if my local office is closed to the public?

Please visit our LOCATIONS page for updates regarding your local office and any temporary changes to normal operations.

b
I heard some child support offices may be temporarily closed to the public. Why is this?

The health and safety of our staff and customers are always our highest priority, and we want to be sure we are doing everything we can to keep everyone safe. So effective immediately, some local child support offices are in the process of transitioning to providing virtual child support services.

While some physical child support offices are currently closed to customers and visitors during this time, services will continue to be provided over the telephone and internet.

We remain committed to continuing to support those we serve during this public health event.

Contacting My Case Manager
b
I need to meet with my case manager, but I have been exposed to someone with COVID-19—is it still okay for me to come into your office?

Some of our office lobbies are currently closed. Instead, per the Center for Disease Control’s (CDC) Guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

b
What if I have a question about my case?

It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication when you need to send us a question or updated information.

For status updates and to submit questions about your case, please call or email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.  We will be closely monitoring these emails and forms to provide you a response as soon as possible.

b
I haven’t been diagnosed with COVID-19, but I have symptoms—is it still okay for me to come into your office?

Per the Center for Disease Control’s (CDC) guidance, please communicate with us about your child support case by phone or email. Local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

b
Will it take longer than usual to receive a return phone call from my child support case manager?

Possibly. As we all know, this is an unsettled time for our country and all business. At this time, our offices are staffed and work is continuing. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will continue to post updates on this page.

b
Can I discuss my case through email?

Yes. We encourage electronic communications. You can email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form.

Information Regarding Hearings
b
What can I do if my child support hearing has been postponed or rescheduled due to the coronavirus?

If your child support case was scheduled to have a hearing and has been rescheduled or postponed, contact your local child support office to determine what steps you need to take to ensure you don’t miss your rescheduled hearing. 

Visit our LOCATIONS page to find contact information for your nearest office. 

b
Will the deadlines for requesting hearings or responding to notices/proposed orders be extended?

At this time, deadlines to request hearings or respond to notices have not been extended. However, if you need an extension due to reasons outside of your control, contact your case manager as soon as possible to discuss available options.  The Child Support office will try and work with you as much as possible.

b
Can I still request a hearing on my child support modification?

Yes.  Please contact your local child support office (which can be found on our LOCATIONS page, or you can use our CONTACT US form for more information about requesting a hearing.  

General Information Regarding Your Child Support Case
b
Can I still take a paternity (DNA) test?

Genetic testing services may be temporarily suspended in some of our locations.  Please contact your local child support office for the most up-to-date information.  You can find your nearest office on our LOCATIONS page.  Or use our CONTACT US form and we will get back to you normally within two business days.

b
I’m starting or modifying my child support case—will this process take longer because of COVID-19?

We are not currently experiencing many work delays, however court hearings may be delayed slightly. The Wyoming Child Support Program is committed to getting support to families. We have a plan in place to make sure all critical services continue. If we have office or workload impacts due to the COVID-19 virus, we will post updates on this page.

b
I’m the parent who pays support. If I’m laid off due to COVID-19, what happens to my child support obligation?

A court order for child support continues until it is modified or terminated. That means your child support is still due.

Depending on the length of the lay-off, a modification may be appropriate. Contact us  to discuss your circumstances. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

If you receive unemployment compensation, your child support may be withheld from the benefits.

We are evaluating what actions we can take to help families affected by COVID-19, as is the federal child support program. We will post any child support related information on our website.

b
My income has been reduced because of layoffs/closures/quarantines related to COVID-19, and I’m unable to pay my full support amount. Am I at risk for license suspension or contempt?

The Wyoming Child Support Program understands many people are experiencing a reduction in income related to COVID-19. If you are unable to pay your support, contact your case manager as soon as possible to discuss your situation and available options. Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

b
My income has been reduced because of layoffs/closures/quarantines. Can I request a modification due to a change of circumstances?

Yes. You may request a modification when there is substantial change in circumstance.  Local office contact information can be found on our LOCATIONS page, or you can use our CONTACT US form.

B
What do I do if I’m afraid for my safety, or the safety of my child, during a quarantine for COVID-19?

There are resources available to help families facing domestic violence, including:

  • The Wyoming Coalition Against DV/SA: https://www.wyomingdvsa.org/
  • The National Domestic Violence Hotline (24/7, free, confidential, in over 200 languages) is 800-799-7233.

The Centers for Disease Control and Prevention also has resources on preparing your family for the spread of COVID-19 in the community.

COVID-19 Employers' FAQs
b
My employee is not working enough hours to continue medical insurance, but they have a National Medical Support Notice. What do I do?

If an employee isn’t working enough hours to qualify for health insurance, we do not require you to continue providing insurance pursuant to the National Medical Support Notice. If the children are unenrolled, notify us so the case can be updated.

b
My business has temporarily closed due to COVID-19. Will we be sanctioned if we don’t respond within a required time?

No, but you need to respond as soon as possible.

b
My employees are working reduced hours. How do I withhold child support if their paycheck is reduced?

Withhold the full amount based on the pay period frequency, subject to the withholding limits explained in the income withholding order.

Primary Sidebar

How Wyoming Child Support Can Help You
Wyoming Child Support Program Self-Service Portal
Child Support Calculator
Contact Us
WCSP News
  • 2021 Review of the Wyoming Child Support Guidelines

    February 28, 2022
  • Way2Go Cards Are Expiring October 2021

    October 29, 2021
  • The Child Tax Credit

    July 1, 2021
  • Veteran Resources for COVID-19 Information

    March 27, 2020
  • New COVID-19 Website for the State of Wyoming

    March 25, 2020

Footer

Follow Us

  • Facebook
  • YouTube

Privacy Policy

WCSP Latest News

  • 2021 Review of the Wyoming Child Support Guidelines

    Click here to read the “Review of the Wyoming Child …Read More »
  • Way2Go Cards Are Expiring October 2021

    Any cards that are expiring are sent a replacement card …Read More »
  • The Child Tax Credit

    The Child Tax Credit in the American Rescue Plan provides …Read More »
  • Eagle Butte & Bell Ayr Mine Layoffs

    If you were affected by the layoffs at the Eagle …Read More »
  • Way2Go Card – Important Notice

    We are aware customers may be experiencing issues with their …Read More »

Other Resources

Addictions.com
Alcoholics Anonymous Resources
AlcoholAwareness.org
Be Prepared - Ready.org
Child Support in Other States
Child Support Policy
Child Support Rules
Federal Office of Child Support Enforcement
Narcotics Anonymous
Wyoming COVID-19 Website
Wyoming Dept. of Family Services Website
Youth Promise
The Great Seal of Wyoming

Copyright © 2023 · Wyoming Child Support Program · Webmaster: Jackson Productions