The payment will be offset only by past-due child support. The Bureau of the Fiscal Service will send you a notice if an offset occurs.
What can I do if my child support hearing has been postponed or rescheduled due to the coronavirus?
If your child support case was scheduled to have a hearing and has been rescheduled or postponed, contact your local child support office to determine what steps you need to take to ensure you don’t miss your rescheduled hearing.
Visit our LOCATIONS page to find contact information for your nearest office.
What if I had a settlement conference or court hearing scheduled?
For customers who had a settlement conference or court hearing scheduled, we will be contacting you soon to schedule a virtual conference or hearing. You can request a virtual conference as well by contacting your local child support office. We will be closely monitoring these requests to provide you a response as soon as possible.
What if I have a question about my case?
It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication when you need to send us a question or updated information.
For status updates and to submit questions about your case, please call or email your local office (local office contact information can be found on our LOCATIONS page), or you can use our CONTACT US form. We will be closely monitoring these emails and forms to provide you a response as soon as possible.
How do I find out if my local office is closed to the public?
Please visit our LOCATIONS page for updates regarding your local office and any temporary changes to normal operations.
I heard some child support offices may be temporarily closed to the public. Why is this?
The health and safety of our staff and customers are always our highest priority, and we want to be sure we are doing everything we can to keep everyone safe. So effective immediately, some local child support offices are in the process of transitioning to providing virtual child support services.
While some physical child support offices are currently closed to customers and visitors during this time, services will continue to be provided over the telephone and internet.
We remain committed to continuing to support those we serve during this public health event.
