Archived News Posts

The Passport Agency currently has a backlog that is causing delays in releasing or obtaining passports.  The suggestion of the Office of Child Support is to request your passport 6 months prior to your anticipated date of travel. 

1. Do you believe your passport has been taken? 

2. Are you worried about a recently submitted passport application?

3. Have you received an official denial letter from the Passport Agency? 

If any of these questions apply to you, please reach out to your local child support office to discuss any concerns you may have.  There are options available that may expedite this process for you.

Find your nearest child support location on our LOCATIONS page.

Any cards that are expiring are sent a replacement card automatically one month in advance of the expiration date. The card is sent to the address on the Way2Go system.

If you have not received a replacement card please contact Wyoming State Disbursement unit 1-888-570-9914 or 1-307-777-5300.

The Child Tax Credit in the American Rescue Plan provides relief with a child tax credit – and most families will automatically receive monthly payments without having to take any action.

For those with children, the American Rescue Plan increased the Child Tax Credit from $2,000 per child to $3,000 per child for children over the age of six and from $2,000 to $3,600 for children under the age of six, and raised the age limit from 16 to 17. All working families will get the full credit if they make up to $150,000 for a couple or $112,500 for a family with a single parent (also called Head of Household).

Families who are not automatically enrolled because they did not have to file taxes last year can sign up using this online tool.

If you were affected by the layoffs at the Eagle Butte or Bell Ayr mines in Campbell County and need assistance, we are here to help. 

For child support assistance, CLICK HERE to find your local Wyoming Child Support Program office by county. You can also reach us using our “Contact Us” form by CLICKING HERE.

For help identifying other assistance that may be available to you, please contact your local office Department of Families Services office found at https://childsupport.wyo.gov/locations/. 

Please also keep your eyes peeled for listening sessions the Department of Workforce Services will be putting on to assist you. We will also keep you updated on our website and Facebook page.

We wish you the best in this difficult time.

We are aware customers may be experiencing issues with their Way2Go cards. If you are one of them, please contact the Wyoming State Disbursement Unit for help at either 307-777-5300 and 888-570-9914. We apologize for any inconvenience, and are working with the vendor to fix the issues now, and hope to have resolution soon.

We have received many calls and emails from customers regarding an email about their child support bill. We are researching the emails that some customers have received from “DoNotReply_StateOfWY@billerportal.com”. In the meantime, please DO NOT click on anything in the email or respond to the email. Thank you for your patience!

If you have any further questions or concerns, please contact us using our CONTACT US page or find a Wyoming Child Support Program LOCATION nearest you.